Refund Policy

1. Digital products

Because our digital products (templates, planners, guides, and similar files) are delivered instantly and can be downloaded immediately, all sales are generally final, except in the following circumstances.

We will provide a full refund if:

• The file you received is corrupted, incomplete, or otherwise doesn’t open or work as described, and we’re unable to resolve the issue by re-sending a working file.
• You were charged in error (e.g., a duplicate charge, or a technical fault caused you to be charged without receiving a working download link).
• The product delivered is materially different from what was described on the product page.

We are generally not able to offer a refund if:

• You’ve changed your mind after downloading the file.
• You purchased the wrong product by mistake — in this case, contact us and we’ll try to help you exchange it where reasonably possible, but this isn’t guaranteed.
• You’re unable to open the file due to not having compatible software (e.g., no PDF reader) — we’ll do our best to help you find a solution first.

2. Your UK statutory rights

Under the Consumer Contracts Regulations, the right to cancel a digital content purchase within 14 days does not apply once you’ve begun downloading the content, provided you were clearly told this before purchase and gave your consent (which you do by completing checkout on this Site, per our Terms of Service). This policy doesn’t affect any other statutory rights you have under the Consumer Rights Act 2015 — for example, if the digital content is faulty or not as described.

3. Affiliate ("Curated finds") purchases

Products marked "Curated find" are sold and fulfilled by the third-party retailer, not by us. Any refund, return, or cancellation request for these must be made directly with that retailer, under their own refund policy. We’re not able to process refunds for affiliate purchases.

4. How to request a refund

Email us at [support email] with:

• Your order number (found in your receipt email)
• The email address used at checkout
• A brief description of the issue

We aim to respond within 2 business days and will let you know the outcome of your request.

5. How refunds are issued

Approved refunds are returned to your original payment method (via Stripe or PayPal) and typically appear within 5–10 business days, depending on your bank or card provider.

6. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

7. Contact us

Questions about a refund? Contact us at [support email].